People in trouble half the time

Many years ago, I was first counselor to a district president in the eastern United States. More than once, as we were driving to our little branches, he said to me, “Hal, when you meet someone, treat them as if they were in serious trouble, and you will be right more than half the time.” Not only was he right, but I have learned over the years that he was too low in his estimate.

— [[Henry B. Eyring]]